Veterinary Clinic Zoo Bijzonder, Ivor Novellostraat 7, Utrecht. These terms and conditions apply to all treatments, services, and products provided by Veterinary Clinic Zoo Bijzonder. By making an appointment or purchasing a service, you agree to these terms. <\/p>\n\n
1. Applicability<\/strong><\/p>\n\n These terms apply to all agreements between you and Veterinary Clinic Zoo Bijzonder. Deviations are only valid if agreed upon in writing. Any general terms and conditions of the client do not apply. <\/p>\n\n 2. Appointments and treatment<\/strong><\/p>\n\n An agreement is established as soon as an appointment is confirmed or treatment has commenced. 3. Client responsibility<\/strong><\/p>\n\n You are responsible for providing complete and accurate information about your animal, including previous conditions, medication, and allergies. 4. Medications and administration<\/strong><\/p>\n\n When prescribing, supplying, or administering veterinary medicines, the client remains responsible for correct use and compliance with legal regulations. 5. Termination of treatment<\/strong><\/p>\n\n Treatment ends upon completion, upon the death of the animal, or when the treatment is terminated prematurely by you or by the Veterinary Clinic. 6. Rates and payment<\/strong><\/p>\n\n The applicable rates can be requested at the reception desk or via the website. 7. Cancellation or no-show<\/strong><\/p>\n\n Appointments can be canceled or rescheduled free of charge up to 24 hours prior to the appointment. 8. Complaints<\/strong><\/p>\n\n Do you have a complaint? Please contact us as soon as possible, preferably in writing. 9. Liability<\/strong><\/p>\n\n The liability of Veterinary Clinic Zoo Bijzonder is limited to the amount paid out by the liability insurance. 10. Inspections and certificates<\/strong><\/p>\n\n Additional conditions may apply to inspections and (health) certificates. Only the client can derive rights from these. 11. Records and privacy<\/strong><\/p>\n\n Medical records and imaging (such as X-rays) remain the property of the Veterinary Clinic and are kept in accordance with statutory retention periods.